All About Shipping
At Modu, we take pride in delivering your order safely and promptly. Below is everything you need to know about our shipping process, timelines, costs, and what to expect once your order is placed.
Domestic Shipping (Within US)
All our shipping methods are fully trackable for your peace of mind.
Orders are dispatched from our warehouse within 10–15 business days, and delivered via FedEx, DHL, UPS, or USPS.
Shipping Options:
Express Tracked Shipping: 2–6 business days
Economy Tracked Shipping: 7–15 business days
You will receive a confirmation email with tracking information once your order has been shipped.
International Shipping
Yes, we ship internationally!
Shipping Time: Please allow 7–21 business days depending on your destination and customs processing.
Customs & Duties: Modu is not responsible for any customs duties, taxes, or fees incurred during international shipping. These are the responsibility of the recipient and may vary by country.
Carriers Used: We work with international partners like DHL, FedEx, and regional couriers depending on location.
Note: We currently do not offer returns on international orders.
Delays & Exceptions
While we do our best to meet all estimated delivery times, shipping timelines are not guaranteed. Delays may occur due to:
High order volume
Carrier issues
Weather-related disruptions
Customs clearance (for international orders)
We’re not responsible for delays caused by the carrier, but we’re happy to assist in tracking or resolving an issue.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. Modu is not responsible for:
Delays caused by incorrect addresses
Lost packages due to address errors
Re-shipping fees for returned items due to incorrect delivery information
If you notice an error, contact us immediately at info@modu-design.com We’ll do our best to fix it before the item ships.
Questions?
We’re here to help.
Contact us at:
Email: info@modu-design.com